RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped. If the order is cancelled you will get a full refund. We cannot cancel the order if the product has already shipped out.

Returns (if applicable)

You can try a product for 30 days. If you are not completely satisfied, you can return it or exchange to us within 30 days from the date of shipment. Gift-wrapping and shipping charges are not refundable. We will provide the prepaid label and cover the shipping cost. Please contact our customer service center to request a prepaid mailer for your return by emailing to service@uoni.jp or calling by ​​+1 888 896 8765.

Returns Notes:

Returns must include all accessories. Items must include original packaging.

Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy. Unless otherwise stated, shipping and handling charges are not refundable.

We reserve the right to include a 10% restocking fee for returns within 30 days from the date of shipment, which would be deducted from your refund. The 10% restocking fee won’t be charged if customer exchanges for another product.


Late or missing refunds (if applicable)

If you haven’t received a refund within 30 days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@uoni.jp

Damaged or Defective Products

If you receive a damaged or defective product, please contact us at service@uoni.jp or calling by +1 888 896 8765 within 30 days of delivery.